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Rated 4.8/5 stars

Award-winning coverage that goes beyond the stay

Partner with Faye

Protection that helps cover non-refundable rates & keeps guests coming back

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Partnership

Made for

  • Hotel groups & chains

    Price non-refundable rates aggressively, without losing the guest who wanted flexibility. Faye’s coverage attaches at that exact decision point in your booking flow, so the revenue certainty holds across every property you run.

  • Independent & boutique properties

    A refundable rate costs guests 10-25% more. Faye lets you hold the firm rate and still offer them award-winning protection, no heavy integration lift required.

  • Resort & all-inclusive brands

    Deposit-heavy, high-value stays carry the most to lose when a guest cancels late, and the most to gain from a firm policy that doesn’t scare potential guests away. Faye helps cover that exposure directly, so the deposit policy stops costing you the booking.

The perks

Proof, not promises

Explore our coverage

  • Fits your booking flow

    A lightweight embed or a full, custom API, you decide how deep to go, with no extra lift on your engineering roadmap.

  • Instant, digital payouts

    Approved reimbursements are sent directly to your guests’ Faye Wallet, ready to spend immediately, no mailed check or future-stay credit standing between them and their money.

  • Round-the-clock support

    Stay disruptions don’t keep business hours. Whether it’s a covered cancellation or a mid-stay emergency, a real human is reachable in under 2 minutes, day or night.

  • A brand guests already trust

    An NPS of 79 and 4.8/5 on Trustpilot (https://www.trustpilot.com/review/withfaye.com), sourced from actual reviewers, not a self-reported score, means your guests are checking out with an insurance provider that’s already proven itself.

Humble brag courtesy of our partners

That first conversation with Faye set the tone—they listened, understood, and showed us how they could help. The transition to Faye has been seamless.

Pamela C., Ski.com

One thing that stands out to us is how friendly and responsive the Faye team is. It’s rare to find a partner that combines both great products and excellent support.

Lauren V., Wander.com

Strong travel protection and after-hours support that acts as an extension of our team – even on holidays and weekends.

Frank H., Property Manager Partner

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